Shipping Policy
Where does free shipping apply to?
All of our products on website are free shipping. Our shipment is only to whole US except Alaska, Guam, Hawaii, Puerto Rico. We don't ship to FPO, APO, and PO Box addresses.
When can I expect my order?
We've partnered with FedEx to ensure your order is delivered secure and on time. To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on our website. Orders for some products will process more quickly than others due to order volume and/or inventory status. We try to be as fair and accurate as possible, when listing each product's availability.
We offer the following shipping types:
- Standard Ground Shipping: 5-7 Business Days
- Expedited 3-Day Shipping*: 2-3 Business Days
We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day. we will ship your order after it is placed usually within 2 working days, if the items you order are in stock. The shipping time might extend if your order items are currently out of stock.
* During the checkout process, all products that are qualified for expedited shipping will have these shipping options displayed, so that you can choose the best option for your shipment.
Do I have to pay for the delivery?
Free Standard Shipping on all items.If expedited shipping for a product is available, a list of shipping options will appear along with the shipping rates during checkout.
Tax
All products are tax-included prices, so you don't have to pay extra taxes, the price you see on the website is the actual price you pay when you place the order.
NOTES:ZAFRO takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the ZAFRO shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Costway with proof of the damage in detail as this will assist us in processing your order refund.